Archives
Latest in the care homes consumer protection investigation
There has been some big developments in the care homes consumer protection investigation that’s being conducted by the Competition and Markets Authority (CMA).
This is an important case that has been ongoing since 2017, and there have been several key steps taken to improve the sector on the whole. Consumer law is hugely important when it comes to the care for our elderly and vulnerable and matters in the case have further developed.
As a result of failures to adhere to important changes brought about by the CMA, court action has been launched.
Online hotel booking competition investigation update
An update has been issued in the online hotel booking competition investigations being conducted that has been focusing on consumer law.
The Competition and Markets Authority (CMA) has been looking at the sector since 2017. They launched enforcement action in June 2018 on the basis that a number of hotel booking sites had reportedly been breaking important consumer law. Demands were also made for a number of companies to review their terms and practices to ensure that they’re being fair.
Matters like price guarantees and promises were also referred to the ASA (Advertising Standards Agency) over whether any statements being made were misleading.