Expert legal advice from the competition lawyers

Tag: consumer law

Suspected breach of consumer protection law on secondary ticketing websites

First published by Matt on March 10, 2021 in the following categories: Advertising Consumer Law Industry Investigations and tagged with | | |

cma ticket investigation

There has been a suspected breach of consumer protection law on secondary ticketing websites that the Competition Markets Authority (CMA) has been investigating.

After the original review of secondary ticketing websites involving StubHub, GET ME IN! and Seatwave in 2018, the CMA is further investigating the compliance of some after alleged concerns about compliance with UK consumer law.

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CMA funerals investigation update

First published by Matt on February 10, 2021 in the following categories: Consumer Law Industry Investigations Latest Pricing and tagged with | | | | |

markets

The Competition and Markets Authority (CMA) is carrying out a market investigation into the supply of services by funeral directors at the point of need, and the supply of crematoria services also. This article is a CMA funerals investigation update.

On the 16th March 2020, the CMA announced their decision to extend the statutory deadline for this investigation by six months. The new deadline for this investigation is now currently set as 27th March 2021, with all submissions until June 2020 being taken into account.

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The CMA review ‘hidden advertising’ by Instagram influencers

First published by Matt on January 19, 2021 in the following categories: Advertising Consumer Law Investigations and tagged with | | |

The Competition and Markets Authority (CMA) has launched an investigation into hidden advertising by Instagram influencers, according to the Guardian.

It has been alleged that some influencers on social media platform Instagram have been posting content that is paid-for and sponsored by brands,  advertising their products, without informing their audience. The problem of reportedly hidden advertising is a huge concern for the CMA, and they have said more needs to be done by the owners of social media platforms to tackle the problem.

It is a requirement for Instagram influencers to mark their posts with #AD or #advert and make it clear they have been sponsored by a specific brand or organisation. If they do not, they could violate the UK consumer protection law and potentially be misleading customers.

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CMA finds anti-competitive practices in Digital pianos, digital keyboards and guitars sector

First published by Matt on December 15, 2020 in the following categories: Advertising Consumer Law Industry Investigations Latest Pricing Selling Restrictions and tagged with | | | | | |

guitar music MJ own

On 17 April 2018, the Competition Markets Authority (CMA) began a formal investigation into suspected anti-competitive practices in the musical instrument industry.

The CMA reportedly had reasonable grounds to suspect Yamaha of a competition law infringement. Yamaha was thought to be involved in anti-competitive practices and/or concerted agreements with at least one UK seller.

Given the value of this growing market sector, this is an important investigation for the CMA to have undertaken.

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Review of the Legal Services Market

First published by Matt on November 04, 2020 in the following categories: Consumer Law Industry Investigations Latest Pricing and tagged with | | | |

legal services market

The Competition and Markets Authority (CMA) has launched a review of the implementation and impact of the recommendations of its 2016 market study into the legal services market in England and Wales.

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Ofwat price determinations case

First published by Matt on May 06, 2020 in the following categories: Consumer Law Industry Investigations Latest Pricing and tagged with | | | | |

Ofwat price determinations case

The Ofwat price determinations case follows a referral by four major water companies in the UK in relation to price controls that are set to go into effect for the next five years.

Price controls for the water market are put in place for the protection of the consumer. They can ensure that water is affordable and available to all, but the controls must account for the fact that private companies are providing water services and competing in the market.

If new price controls are rejected by any of the UK water companies, the matter can be referred to the Competition and Markets Authority (CMA). The CMA can make its own separate determination as a regulator with similar duties to Ofwat.

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Latest in the care homes consumer protection investigation

First published by Matt on February 26, 2020 in the following categories: Care Homes Latest and tagged with | |

retirement homes investigation

There has been some big developments in the care homes consumer protection investigation that’s being conducted by the Competition and Markets Authority (CMA).

This is an important case that has been ongoing since 2017, and there have been several key steps taken to improve the sector on the whole. Consumer law is hugely important when it comes to the care for our elderly and vulnerable and matters in the case have further developed.

As a result of failures to adhere to important changes brought about by the CMA, court action has been launched.

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Online hotel booking competition investigation update

First published by Matt on October 03, 2019 in the following categories: Advertising Consumer Law Travel and Holidays and tagged with | | | |

consumers stung by bogus holiday deals

An update has been issued in the online hotel booking competition investigations being conducted that has been focusing on consumer law.

The Competition and Markets Authority (CMA) has been looking at the sector since 2017. They launched enforcement action in June 2018 on the basis that a number of hotel booking sites had reportedly been breaking important consumer law. Demands were also made for a number of companies to review their terms and practices to ensure that they’re being fair.

Matters like price guarantees and promises were also referred to the ASA (Advertising Standards Agency) over whether any statements being made were misleading.

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