Expert legal advice from the competition lawyers

Category: Care Homes

Final report published by CMA on funerals competition investigation

First published by Author on October 06, 2021 in the following categories: Advertising Care Homes Consumer Law Covid-19 Industry Investigations Latest and tagged with | | | | |

double glazing

The CMA has finally published their concluding report on the funerals competition investigation which has been ongoing for several years, after it began in June 2018. Revealed to the public in mid-December, the report set out a series of suggested “sunlight remedies” to be applied in the funerals market sector.

These remedies are designed to empower consumers further when it comes to selecting funeral services, and to ensure that the sector remains under scrutiny following the investigation. The Remedies Implementation timetable was also published as of 8th January 2021, which set a deadline for implementing remedial action by 17th June 2021.

While there has been no action taken or fines issued as a result of this investigation so far, the CMA’s concerns for the funeral industry remain significant. As believers in fair competition, it is important that regulators work hard to make sure that business practices are fair for companies and customers. We believe that the thorough investigation has demonstrated strong support for the rights of the consumer in this industry.

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Latest in the care homes consumer protection investigation

First published by Author on February 26, 2020 in the following categories: Care Homes Latest and tagged with | |

retirement homes investigation

There has been some big developments in the care homes consumer protection investigation that’s being conducted by the Competition and Markets Authority (CMA).

This is an important case that has been ongoing since 2017, and there have been several key steps taken to improve the sector on the whole. Consumer law is hugely important when it comes to the care for our elderly and vulnerable and matters in the case have further developed.

As a result of failures to adhere to important changes brought about by the CMA, court action has been launched.

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Barchester consumer protection case

First published by Author on August 01, 2019 in the following categories: Care Homes Pricing and tagged with | | |

retirement homes investigation

The Competition and Markets Authority (CMA) is taking action in the Barchester consumer protection case under the pretence that consumer laws may have been broken.

The wider action surrounding care homes in the UK has been going on for over two years now, and we recently reported about the court action launched against Care UK.

Now, the CMA has sent a letter before action to Barchester Healthcare Limited, Barchester Healthcare Homes Limited, Grove Limited and Barchester Holdco (Jersey) Limited; known altogether as ‘Barchester’. It’s alleged that certain fees that have been charged contravene consumer protection laws.

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CMA initiates court action against Care UK

First published by Author on February 14, 2019 in the following categories: Care Homes Compensation Claims Investigations and tagged with | |

cma investigate elderly care homes

There’s been a huge development in the care homes consumer protection case. The Competition and Markets Authority (CMA) has initiated court action against Care UK.

We recently blogged about the developments in the care homes consumer protection case where pre-action letters had been sent. Now, they have proceeded with court action against Care UK.

The reason for the court action is because the CMA isn’t satisfied with the response from care UK following the investigations. Although they’ve stopped charging administration fees that the CMA had deemed to be breaking consumer protection laws, they haven’t agreed to refunds. The CMA has taken issue with their stance.

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Latest in the care homes consumer protection case

First published by Author on January 11, 2019 in the following categories: Care Homes and tagged with |

retirement homes investigation

The latest update in the care homes consumer protection case is a big one. Letters before action have been issued against Care UK.

According to the latest from the Competition and Markets Authority (CMA), a letter before action has been sent to Social Care Holdings Limited and Care UK Community Partnerships Limited. Together, they make up ‘Care UK’.

The reasons for the latest action comes are a period of consultation and a lack of undertakings being provided.

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Care home Competition and Markets Authority investigation updated

First published by Author on September 21, 2018 in the following categories: Care Homes and tagged with | |

retirement homes investigation

The care home Competition and Markets Authority investigation now has a key update. A consultation has been opened for drafting consumer law advice for UK providers.

The care home Competition and Markets Authority investigation has been going on since June 2017. It has been looking into a number of care home providers as a result of concerns over the contract terms and practices they engage in. The CMA have been concerned that some of the practises are breaches of consumer law.

A market study is also underway in addition to the specific care home investigations.

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