Expert legal advice from The Competition Lawyers

Category: Loyalty Penalties

Loyalty penalty investigation: the latest

First published by Author on September 04, 2019 in the following categories: Investigations Loyalty Penalties Pricing and tagged with | | | |


There has been an update about some of the positive steps that have been taken in the wake of the huge loyalty penalty investigation, often referred to as a “super complaint”.

A “super complaint” is a complaint that’s usually submitted by a consumer body on behalf of a number of people who have the same complaint against sometimes several companies, and sometimes across more than one sector. The loyalty penalty super complaint stemmed from the Citizens Advice Bureau who had raised concerns over customers paying more for goods and services for sticking with the same suppliers.

This one has covered notable areas that include insurance, mortgages, bank accounts, broadband services and mobile services.

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