{"id":1047,"date":"2019-07-11T20:42:17","date_gmt":"2019-07-11T19:42:17","guid":{"rendered":"https:\/\/www.competitionlawyers.co.uk\/blog\/?p=1047"},"modified":"2019-07-11T21:53:39","modified_gmt":"2019-07-11T20:53:39","slug":"viagogo-court-case-steps-up","status":"publish","type":"post","link":"https:\/\/www.competitionlawyers.co.uk\/blog\/viagogo-court-case-steps-up","title":{"rendered":"Viagogo court case steps up"},"content":{"rendered":"<p>The ongoing Viagogo court case between the Competition and Markets Authority (CMA) and the secondary ticketing website is about to step up.<\/p>\n<p>The CMA are reportedly moving ahead with contempt of court proceedings on the basis that they say Viagogo is still failing to adhere to a court order obtained earlier this year.<\/p>\n<p>This is huge news, and it\u2019s alarming to hear that the CMA considers that the ticketing resellers are still failing to comply with a court order. Following a market sector review, a number of firms changed their behaviours, but it appears that Viagogo isn\u2019t fully complying.<\/p>\n<p><!--more--><\/p>\n<h3><strong>CMA to pursue contempt of court proceedings <\/strong><\/h3>\n<p>The CMA has announced that they\u2019re going to pursue contempt of court proceedings against Viagogo for allegedly failing to adhere to a <a href=\"https:\/\/www.competitionlawyers.co.uk\/blog\/further-action-set-for-the-cma-secondary-ticketing-and-viagogo-case\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>court order obtained earlier this year<\/strong><\/a>.<\/p>\n<p>There have been a number of updates issued in the Viagogo court case over the last few months, with the CMA usually outlining their continual warnings to them about not doing what they should be doing. This all follows widespread criticism with regards to their practices, which don\u2019t appear to be improving as well as required.<\/p>\n<p>The CMA has confirmed that there has been many positive changes, but further checks and an independent review has found that their website is still not complaint.<\/p>\n<h3><strong>Concerns in the Viagogo court case<\/strong><\/h3>\n<p>The CMA has confirmed that their primary concerns with regards to the Viagogo court case and where they feel that the ticketing retail website is still falling short is as follows:<\/p>\n<ul>\n<li>Misleading ticket availability messages, like misleading information on number of tickets remaining;<\/li>\n<li>Viagogo\u2019s warning to potential customers about restrictions on ticket resales and people not getting into events doesn\u2019t meet the requirements of the court order;<\/li>\n<li>Seat numbers not being displayed on their website as required;<\/li>\n<li>Incomplete addresses for businesses selling tickets.<\/li>\n<\/ul>\n<p>Their concerns appear to be more than warranted, particularly when you account for the fact that there\u2019s a live court order that must be complied with.<\/p>\n<p>This case follows market sector reviews and investigations that have been going on for a number of years now.<\/p>\n<h3><strong>Separate hearing last month<\/strong><\/h3>\n<p>There was also a separate Viagogo court case heard last month that the CMA is awaiting a ruling on. This was in relation to information displaying the face-value of tickets, and in relation to deadlines for people to claim refunds.<\/p>\n<p>The outcome of that hearing should hopefully be known soon.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ongoing Viagogo court case between the Competition and Markets Authority (CMA) and the secondary ticketing website is about to step up. The CMA are reportedly moving ahead with contempt of court proceedings on the basis that they say Viagogo is still failing to adhere to a court order obtained earlier this year. This is &hellip; <a href=\"https:\/\/www.competitionlawyers.co.uk\/blog\/viagogo-court-case-steps-up\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Viagogo court case steps up<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":935,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[27,13,10,1,23,44],"tags":[29,2,15,45,42,28,47],"class_list":["post-1047","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advertising","category-industry","category-investigations","category-latest","category-pricing","category-selling-restrictions","tag-advertising","tag-cma","tag-competition-law","tag-investigations","tag-market-study","tag-pricing","tag-secondary-ticketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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