{"id":1000,"date":"2019-04-18T10:11:17","date_gmt":"2019-04-18T09:11:17","guid":{"rendered":"https:\/\/www.competitionlawyers.co.uk\/blog\/?p=1000"},"modified":"2019-04-18T10:11:17","modified_gmt":"2019-04-18T09:11:17","slug":"antivirus-software-competition-investigation","status":"publish","type":"post","link":"https:\/\/www.competitionlawyers.co.uk\/blog\/antivirus-software-competition-investigation","title":{"rendered":"Antivirus software competition investigation"},"content":{"rendered":"<p>An antivirus software competition investigation has been launched by the CMA (Competition and Markets Authority) in the last few months.<\/p>\n<p>What\u2019s interesting about this case is that it was launched as part of the wider reviews following the <a href=\"https:\/\/www.competitionlawyers.co.uk\/blog\/the-loyalty-penalty-super-complaint\" target=\"_blank\" rel=\"noopener\"><strong>loyalty penalty super complaint<\/strong><\/a> initiated by Citizens Advice. The loyalty penalty super complaint could trigger a number of reviews across a wide range of market sectors.<\/p>\n<p>If it\u2019s all in the name of improving competition and enforcing compliance of the <a href=\"https:\/\/www.competitionlawyers.co.uk\/competition-act-1998\" target=\"_blank\" rel=\"noopener\"><strong>vital regulations<\/strong><\/a> that we have in place to protect consumers, we\u2019re all for it.<\/p>\n<p><!--more--><\/p>\n<h3><strong>Antivirus software competition investigation launched<\/strong><\/h3>\n<p>The antivirus software competition investigation was launched by the CMA following the loyalty potently super complaint.<\/p>\n<p>The concerns that the CMA is looking at is whether the industry is compliant with consumer law. The particular focus is on whether business practices and terms and conditions for the automatic renewal of subscriptions are fair and above board.<\/p>\n<p>The CMA is set to consider:<\/p>\n<ul>\n<li>Default options for automatic renewal;<\/li>\n<li>Notifications of renewal: whether they\u2019re sent and when they\u2019re sent;<\/li>\n<li>Renewal payments: when they\u2019re taken, and changes to the price of the original subscription.<\/li>\n<\/ul>\n<p>An update in respect of how this one is progressing should be due any time soon.<\/p>\n<h3><strong>Are we being penalised for loyalty in the antivirus sector?<\/strong><\/h3>\n<p>It may be that the CMA finds that the consumer is being penalised for sticking with the same antivirus providers. It may be that people are just \u201csleepwalking\u201d into renewals.<\/p>\n<p>We\u2019ve seen big changes in industries like the banking sector over people lacking any motivation \u2013 and importantly, ease of ability &#8211; to switch providers. The antivirus software competition investigation should uncover whether there are any breaches of vital consumer law being committed.<\/p>\n<p>At this early stage, it\u2019s impossible to know what the findings may be. There are many ways that business practices can be cute to ensure that renewals take place. With the growth in the need for cybersecurity in recent years, this is undoubtedly an important sector for the CMA to be looking into.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An antivirus software competition investigation has been launched by the CMA (Competition and Markets Authority) in the last few months. What\u2019s interesting about this case is that it was launched as part of the wider reviews following the loyalty penalty super complaint initiated by Citizens Advice. The loyalty penalty super complaint could trigger a number &hellip; <a href=\"https:\/\/www.competitionlawyers.co.uk\/blog\/antivirus-software-competition-investigation\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Antivirus software competition investigation<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":1001,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[13,10],"tags":[2,15,45],"class_list":["post-1000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","category-investigations","tag-cma","tag-competition-law","tag-investigations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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